Careers
WHO WE ARE
We love brands and technology. So it’s pretty cool that we get to do what we love everyday. And it’s even cooler that our clients think we’re the “Best Brand Ambassador” tool on the market.
Our technology is used to manage the brand ambassador programs for thousands of events and brands around the world to spread awareness and drive conversions.
Our office environment is laid back and community-driven; discussion and collaboration are at the heart of everything we do. You will have direct access to the co-founders and will be encouraged to share your ideas.
The best part? We are a team of passionate people: Music fans, adventurers, foodies, adrenaline junkies, dog lovers and more. And that diversity, passion, and energy are baked into every corner of our company.
Our culture means everything to us because we do our best work when we are happy, respectful and relaxed. These core values and work ethic are why we were voted the “Best Management Team in the Region 2017” and why we are funded by ex-Facebook, Yahoo and Ticketmaster execs.
So, ask yourself: Are you are an ambitious and motivated self-starter who loves to take an idea or vision and run with it? Does the word “curious” describe you?
If you answered yes to the above questions, you should definitely apply to be a member of the SocialLadder team.
WHAT WE ARE LOOKING FOR
Account Executive – Full Time
We are searching for an Account Executive who loves the consumer brand space, likes to think big and creatively while maintaining & building relationships. Great candidates can roll up their sleeves and make an awesome impact on our small team right away.
High visibility sales role, closing new business, in a high-growth SaaS start-up
WHAT YOU WILL DO
- Handle the sales process from demo to close
- Consistently set and beat stretch sales/business development targets
- Hit a monthly revenue target composed of leads assigned to you from our dedicated BDR team
- Manage and document sales activity to drive business growth along with process improvements
- Work across channels (web, email, phone, and in-person) to convert prospects into true believers
- Leverage our many sales-enablement tools to prospect and manage your pipeline of deal opportunities
- Perform demos and effectively communicate key product features and benefits to prospective customers
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
Rockstar candidates look like this:
- 2+ years of selling SaaS software or B2B to consumer brands with a target annual quota in the mid-six- figure range
- Experience using Hubspot / Salesforce & MS Office proficiency
- Outstanding presentation and communication skills
- Relentless hustle to reach decision-makers, build trust and identify solutions for their business
- Great listening skills with an understanding of macro trends and innovation
- A knack for asking great questions
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
- Strong organizational and project management skills
- The above doesn’t sound like you but you still think you want to join our team? Let us know why because we always love adding people to our team with diverse backgrounds and experiences to help us think outside the box.
THE PREFERS & MUST-HAVES
- Must have a high degree of independent thinking and self-responsibility
- Extremely personable and outgoing
- Ability to collaborate with various departments within a company
- Knowledge of social media channels & trends
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
Business Development Rep – Full Time
We are searching for a Business Development Rep who loves the consumer brand space, likes to think big and creatively while maintaining & building relationships. Great candidates can roll up their sleeves and make an awesome impact on our small team right away.
This position is perfect for motivated, energetic, entry-level candidates just entering the workforce.
WHAT YOU WILL DO
- Research accounts, identify key players, generate interest and develop accounts to stimulate opportunities
- Respond, engage, and qualify inbound leads and inquiries
- Nurture new marketing leads by educating and developing prospects until they are ready to speak with a field sales rep
- Collaborate with account executives to develop organizational charts and relationships for key accounts
- Work across channels (web, email, phone, and in-person) to convert prospects into true believers
- Monitors competition to continually find new account leads
- Effectively communicate key product features and benefits to prospective customers virtually and in-person
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
- Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects
- Set appointments for account executives when a lead reaches a qualified stage
- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application
Rockstar candidates look like this:
- 6 months-2 years experience in a related field or an eager-to-learn great communicator who thrives in fast-paced environments
- Outstanding presentation and communication skills
- A motivated and goal-oriented personality with a self-starting attitude
- A knack for asking great questions
- Experience with mid-high volume cold calling & prospecting, cold calling, or equivalent
- Organized with good time management skills
- The ability to learn quickly and work independently in a fast-paced environment
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
- Strong organizational and project management skills
- The above doesn’t sound like you but you still think you want to join our team? Let us know why because we always love adding people to our team with diverse backgrounds and experiences to help us think outside the box.
THE PREFERS & MUST-HAVES
- Must have a high degree of independent thinking and self-responsibility
- Extremely personable and outgoing
- Ability to collaborate with various departments within a company
- Knowledge of social media channels & trends
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
Account Manager – Full Time
We are searching for an Account Manager with a demonstrated ability to advocate for customers, build strategy, develop accounts, crush quotas, and manage contract negotiations for some of the world’s most well-known consumer brands.
You have an entrepreneurial mindset when managing a designated portfolio of clients — driving high levels of product adoption, maximizing growth, and enhancing key / strategic relationships.
If you’re a pro when it comes to creating urgency, navigating discussions with decision-makers, and selling through value — we’re looking for you!
WHAT YOU WILL DO
- Retain a large book of business by owning renewal, upsell, and expansion conversations
- Know your accounts inside and out to forecast accurately and use a consultative approach to introduce new products
- Expand revenue within the current customer base by proving enough value to move brands into new packages
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
- Identify the health, risk, goals, and opportunities within each of your client accounts, and then be able to act accordingly
Rockstar candidates look like this:
- You have 4+ years of Sales/Account Management experience (preferably in SaaS Software, BONUS POINTS if within a Social Media or Influencer Marketing environment )
- You think critically and strategically and your communication skills are on-point
- You’re a self-starter with experience carrying a large revenue target with the ability to develop compelling strategies that deliver results
- Great listening skills with an understanding of macro trends and innovation
- You have experience working with existing customers and running renewal conversations
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
Implementation Specialist – Full Time
We are looking for someone to join our growing customer success team in a vital role exclusively dedicated to onboarding new customers. You will own the onboarding process with customers post-sale to ensure they are successfully brought onto our platform without a hitch. The ideal candidate has a passion for building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
This role will report directly to our VP of Customer Success. While much of our team is based in or around Philadelphia, we are a fully remote team and this position can be based anywhere in the US.
WHAT YOU WILL DO
- Serve as the key point of contact for customers post-sale and own the structured onboarding process
- Proactively set and run implementation meetings with customers
- Ensure customers are fully integrated into product to personalize their profiles to best meet their needs
- Collaborate with various internal groups (product experts, program advisors, and development teams) as needed in order to meet customers’ needs during onboarding
- Configure baselined profiles within SocialLadder platform
- Ensure customers are fully integrated into product to personalize their profiles to best meet their needs
- Collaborate with Product Team to share customer feedback and brainstorm design product enhancement opportunities
- Identify up-sell opportunities and provide seamless handoffs to Sales Team and Account Managers
- Provide training to customers on product features and enhancements
- Coordinate extended customer support through help desk team following the conclusion of a successful onboarding process
Rockstar candidates look like this:
- Sense of urgency to meet deadlines and support customer needs
- Analytical and process-oriented mindset
- Proactive calendar management skills and attention to detail
- Collaborative approach and strong interpersonal communication skills
- Empathy and patience as you partner with various customers and ensure they have a positive onboarding experience
- Most importantly, positivity as you maneuver through an ever-changing startup environment
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote